Customer Relations Policy
"HQ salon is dedicated to achieve 100% customer satisfaction in a relaxed and friendly environment. We understand our industry and provide a professional hair services at competitive prices."
High percentage of our business is from repeat customers and referrals. We have a wide range of clientele from students, busy professionals on their lunch breaks, senior citizen for a blow dry or set, back to school cuts even tots!
Michelle, Business owner, Barber and Stylist setup the business in September 2005 Michelle specialises in barbering and colour resolutions, she is very passionate about her work and making sure customers are completely satisfied. Michelle has a Degree also assessment qualifications to mentored apprentices and work experience students to enable their progress in the salon industry.
Mandy, Assistant Manager, Senior Unisex Stylist has been in the Hairdressing industry since 1997. Mandy is fully Qualified and works part-time at HQ salon. Mandy has a vast experience in female, children and male hairdressing and her forte is perming. Mandy is known by the customers as professional, committed, friendly, caring and full of energy.
Dave, Retired Volunteer, pops in a few hours a week, Dave has senior customer service experience of working in many industries. Enjoys being helpful around the salon, friendly, Makes a great cup of tea and a laugh to be around.
"Thank you my lovelies for doing my hair and sometimes staying open later for me. You do a really great job!"
Jin, Cobden Avenue
"I moved into the area in 2005 and have been going to Head Quarters ever since, my stylist is Michelle who is very creative and I trust what she does to my hair."
Richard Miles, Cedar Road
"I'm a regular at Head Quarters salon where I have colour and perms my stylist is Mandy who is reliable and bubbly. She does a great job with my hair and my daughter's. Don't know what I would do with out her"
Mrs Pam Murray, Winn Road