Customer Relations Policy
"HQ salon is dedicated to achieve 100% customer satisfaction in a relaxed and friendly environment. We understand our industry and provide a professional hair services at competitive prices."
As a result, a high percentage of our business is from repeat customers and referrals. We have a wide range of clientele from students, busy professionals on their lunch breaks, senior citizen for a blow dry or set, back to school cuts even tots!
Michelle, Business owner, Barber and Stylist setup the business in September 2005 Michelle specialises in barbering and colour resolutions, she is very passionate about her work and making sure customers are completely satisfied. Michelle has also assessment qualifications to mentored apprentices and work experience students to enable their progress in the salon industry.
"I moved into the area in 2005 and have been going to Head Quarters ever since, my stylist is Michelle who is very creative and I trust what she does to my hair e.g highlights and cuts"
Richard Miles, Cedar Road.
Mandy, Assistant Manager, Senior Unisex Stylist has been in the Hairdressing industry since 1997 where she started work at Hair Above, Shirley. Mandy now runs HQ salon on a day to day basis and is easy to connect with as she has a great personality. Mandy has a vast experience in female and male hairdressing and her forte is perming. Mandy is known by the customers as professional, committed, friendly and full of energy.
"Im a regular at Head Quarters salon where I have colours and perms my stylist is Mandy who is reliable and bubbly. She does a great job with my hair and my daughter's. Dont know what I would do with out her"
Mrs Pam Murray, Winn Road.
Maz, Junior Stylist with experience of working in the salon. Maz enjoys being creative especially with hair up for those special occasions. Maz is friendly, always smiling, enthusiastic, and fun to be around.
"Thank you very much ladies for doing my hair on the Late night Thursdays. You do a really great job and really pleased."
Guy Earls Road